OASIS HEALTH SYSTEM

Privacy Policy

Effective Date: June 15, 2026

Our Commitment to Your Privacy

At Oasis Health System, protecting your privacy is fundamental to the trust you place in us. We recognize that your personal information deserves to be handled with care, respect, and confidentiality.

This Privacy Policy explains how we collect, use, disclose, protect, and retain information when you visit our website or interact with our services. Our practices are designed to comply with applicable Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, Alberta’s Personal Information Protection Act (PIPA).

Information We Collect

Depending on how you interact with our website, we may collect information such as:

  • Name
  • Email address
  • Telephone number
  • Preferred clinic location
  • Appointment request information
  • General inquiries submitted through contact forms

We may also automatically collect limited technical information, including:

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Website usage statistics
  • Pages visited
  • Date and time of access

This information helps us improve the functionality and security of our website.

Medical Information

Our website is primarily intended for informational purposes.

If you submit information through appointment request forms or communicate with our clinic regarding healthcare services, certain health-related information may be collected as necessary to facilitate your request.

Your medical records are maintained and protected in accordance with applicable Canadian laws and professional healthcare obligations and are subject to stricter confidentiality requirements than general website information.

How We Use Your Information

We may use your information to:

  • Respond to inquiries
  • Process appointment requests
  • Communicate regarding clinic services
  • Improve our website and patient experience
  • Maintain website security
  • Comply with legal and regulatory obligations
  • Provide administrative and operational support

We do not sell your personal information to third parties.

Consent

By voluntarily providing your information through our website, you consent to the collection and use of that information for the purposes described in this Privacy Policy, unless otherwise required by law.

Where additional consent is required, it will be obtained in accordance with applicable legislation.

Cookies and Website Technologies

Our website uses cookies and similar technologies to improve functionality, remember preferences, enhance security, and analyze website performance.

Additional information regarding cookies can be found in our Cookie Policy.

Disclosure of Information

We will only disclose personal information when:

  • You have provided consent;
  • Disclosure is required or permitted by applicable law;
  • It is necessary for the delivery or administration of healthcare services;
  • It is required to protect public safety or comply with legal obligations.

We do not disclose personal information for unrelated commercial purposes.

Third-Party Service Providers

Our website may use trusted third-party providers for services such as:

  • Website hosting
  • Appointment management
  • Analytics
  • Mapping services
  • Technical support

These providers are expected to maintain appropriate safeguards for any information they process on our behalf.

Data Security

We implement reasonable administrative, physical, and technical safeguards designed to protect personal information against:

  • Unauthorized access
  • Unauthorized disclosure
  • Loss
  • Theft
  • Misuse
  • Alteration
  • Destruction

Although we strive to maintain robust security measures, no method of electronic transmission or storage can be guaranteed to be completely secure.

Retention of Information

Personal information is retained only for as long as necessary to fulfill the purposes for which it was collected or as required by applicable legal and regulatory obligations.

When information is no longer required, it is securely destroyed or anonymized where appropriate.

Your Privacy Rights

Subject to applicable law, you may have the right to:

  • Request access to your personal information;
  • Request correction of inaccurate information;
  • Withdraw consent where legally permissible;
  • Ask questions regarding our privacy practices;
  • Request information about how your personal information is used.

Certain rights may be subject to legal or professional limitations applicable to healthcare providers.

Children's Privacy

Our website is intended for general use. Where services involve minors, personal information should be provided by a parent, legal guardian, or other authorized individual in accordance with applicable laws.

External Websites

Our website may contain links to external websites operated by third parties. Oasis Health System is not responsible for the privacy practices or content of external websites, and visitors are encouraged to review the privacy policies of those sites.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements.

Any updates will be posted on this page with a revised effective date. Continued use of our website following such updates constitutes acceptance of the revised policy.

Contact Us

If you have questions regarding this Privacy Policy or our handling of personal information, please contact Oasis Health System using the contact information provided on our website.

We are committed to addressing privacy concerns promptly and professionally.

Oasis Health System

Your health deserves exceptional care. Your privacy deserves exceptional protection.