We understand that navigating healthcare can sometimes be confusing. To make your experience easier, we’ve compiled answers to some of the most common questions about our services, appointments, and policies.
New to Oasis Health System? Find answers to commonly asked questions about our clinic, healthcare services, physicians, and how we strive to deliver compassionate, patient-centered care to our community.
Yes. We welcome new patients and are committed to providing comprehensive healthcare for individuals and families. Please contact our clinic for registration information and physician availability.
Appointments are recommended to minimize wait times. However, walk-in services may be available depending on physician availability.
You can schedule an appointment by contacting our clinic by phone or by submitting an appointment request through our website.
Our clinic provides a variety of healthcare services, including:
Same-day appointments may be available depending on scheduling and physician availability. Please contact the clinic as early as possible.
Everything you need to prepare for your visit, including patient registration, your Alberta Health Care card, required documents, appointment expectations, and helpful information to ensure a smooth experience.
Please bring:
We recommend arriving 10–15 minutes before your scheduled appointment to complete any necessary paperwork.
Yes. While we will do our best to accommodate your preference, appointments are subject to physician availability.
Yes. If medically appropriate, our physicians can assess your condition and provide referrals to specialists.
You may contact our clinic to update your contact information or other personal details. Some updates may require verification for your privacy and security.
Explore the comprehensive healthcare services available at Oasis Health System, including family medicine, walk-in care, internal medicine, acupuncture, massage therapy, and other treatments designed to support your overall health and well-being.
Yes. We offer various minor procedures as part of our comprehensive healthcare services. Please contact us to determine whether your procedure can be accommodated.
Yes. Our clinic provides acupuncture and massage therapy services delivered by qualified practitioners.
Absolutely. Preventive care, routine checkups, and wellness consultations are important parts of maintaining long-term health.
Learn about booking appointments, cancellations, rescheduling, clinic policies, and arrival guidelines to help ensure timely, efficient, and personalized care for every patient.
If you need to cancel or reschedule, please notify the clinic as soon as possible so we can accommodate other patients.
Late arrivals may need to be rescheduled depending on the physician's schedule to ensure quality care for all patients.
In many cases, yes. Depending on the nature of the appointment and patient privacy requirements, a family member or caregiver may accompany you.
Learn about Alberta Health Care coverage, uninsured services, payment policies, and billing procedures. This section answers common questions about what is covered and any fees that may apply to services not included under provincial healthcare.
Coverage and billing policies may vary. Please contact our clinic to verify your insurance eligibility and accepted plans.
Yes. Whenever applicable, our team will explain any fees or services not covered before treatment is provided.
Understand when to seek immediate medical attention and when our clinic is the appropriate choice for your healthcare needs. For life-threatening emergencies, call 911 or visit your nearest Emergency Department immediately.
No. If you are experiencing a medical emergency, call your local emergency services or proceed to the nearest emergency department immediately.
For urgent or life-threatening situations, please seek emergency medical care rather than using our website contact form or email.
Contact our team today, and we’ll be happy to answer your questions and help you find the care you need.
We’re committed to providing compassionate, patient-centered care and clear communication every step of the way.
📞 +1 (403) 932 2022
